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AAA really means AllAssholesAnswering Sucks!
Service
My rating of AAA really means AllAssholesAnswering
posted by Guest1192
7/11/2011 10:01:29 AM
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Why they suck
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Have you ever felt COERCED into doing business with a company? AND, how would you feel if a company not only didn't listen to your request, but processed your credit card for payment without first obtaining your verbal approval?
I am writing to you in the hopes to protect you all. UNFAIR, SCARED and CONFUSED are words that do not begin to encapsulate how ATTACKED, DEFENSELESS, and UNPROTECTED I felt with the "actions" against me from this company!
I called to renew my membership, and I am told about a plus program, then I am told I would have to wait additional DAYS to get that benefit. ('Said no, let me call others, will call u back.') Call back later, and AFTER telling this person that I wanted the BASIC service, she charges my credit card for the plus serv without asking me first! When I tell her that is not what I wanted, in the middle of my sentence she tells me, "It is now cancelled." If anyone out there knows about the hassles of "Reserved Funds" that bank do, then you know what I mean when I say this was too stressful, to say the least!
So, I had to go through several supervisors who had the sensitivity of my left foot, whom would NOT allow me finish a sentence to try and get this resolved. I had to FINALLY have that charge voided! I had to resort to shouting and yelling to FINALLY be heard. I recorded the conversations if you need to listen to them.
Then I later learned, that SHE NEVER CANCELLED THE PAYMENT as she stated in the first place!
Now, it's a matter of trust! I do not trust AAA to do what they say they are doing. When a business person states they are going to do something, you believe it. To later find the action was not done, leaves you feeling vulnerable because I no longer trust them with my financial information. What else have they lied about?!!!
Please protect yourself from this company!
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My suggestions to AAA really means AllAssholesAnswering
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If they listened to their customers, and actually had the decency of having a better customer service support. But I guess attitude does reflect leadership because in dealing with the two supervisors I did deal with, it is no wonder why their customer service support S.U.C.K.S!!!!
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My solutions / alternatives to fellow ranters
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Go elsewhere and purchase a service that doesn't do business with AAA. As a matter of fact, do not do any business with any company that does business with AAA.
There are other ways to get a discount. WE DO NOT NEED AAA!
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